FAQs

Yes, that's part of the magic! My Magic Carpet rugs are machine-washable and lab tested for a minimum of 30 washes.
The patent pending nonslip bottom does not degrade in the washer and dryer. See care instructions for how to wash your rug in the home washer.

Spot treat stains immediately. Machine wash separately in any conventional washer in cold water on a delicate cycle using mild detergent. Do not use bleach.

Machine dry separately on low heat or air-dry. Avoid high heat settings and remove promptly to avoid creases. You can add your favorite dryer sheets to remove wrinkles if needed. Lay carpet out as soon as possible to prevent wrinkles, and do not use an iron.

For liquid spills and pet accidents, soak up the liquid using a towel as soon as you notice it.

For larger accidents, we recommend washing your rug immediately after cleaning up the accident.

The great thing about My Magic Carpet rugs is that they have an inner waterproof lining, so spills and accidents won't seep through to your floors.

No. We do not recommend using bleach when washing your rug.

Yes. We recommend turning the agitator off when vacuuming or using a medium-suction setting.

Wash your rug following our care instructions. Add your favorite dryer sheets to help eliminate wrinkles during the dry cycle. If the creases still don’t budge, don’t worry. They usually flatten out within 24-48 hours after laying your rug flat on the floor.

The top is made of 100% microfiber polyester with a waterproof inner lining made of polyurethane.
The nonslip back is made of 100% polyester coating anti-slip pvc dot.

The rug is 1/4 of an inch thick. The low-pile and lightweight rug is designed to fit in the home washer and dryer. It also fits perfectly under a standard door.

No, that's part of the magic! The rug is washable and nonslip so there is no extra rug pad or nonslip parts necessary.

Yes, the patent pending nonslip bottom will not leave any markings on the hardwood floors.

Yes, but we don't recommend this. The nonslip bottom is not effective on carpet

No, that's part of the magic! My Magic Carpet rugs have a waterproof inner lining that stops liquid from seeping through to the floor.

Yes, that's part of the magic! Although My Magic Carpet rugs are made of 100% microfiber polyester, which is naturally stain-resistant, some stains set in quickly. We recommend spot treating accidents and washing your rug immediately after noticing a spill or pet accident.

Care for oil-based stains immediately to reduce the risk of permanently staining your rug.

Due to the difference of monitor colors, some rug colors may vary slightly. We try to represent all rug colors accurately. Please refer to the rug's online description for a detailed outline of the colors shown in the photo.

We ship out in-stock items the same day if placed by 11:00 AM PST. Any orders received after 11:00 AM PST will be processed the next business day. For orders received after 11:00 AM PST between Friday and Sunday, they will be processed on Monday or the next business day thereafter if there is a national holiday. Standard shipping within the contiguous United States takes an estimated 2-5 business days from California.

Estimated delivery dates are not guaranteed. Please contact us if you have not received your order by the estimated date of delivery. Our business days are Monday through Friday excluding United States federal holidays.

My Magic Carpet
provides FREE SHIPPING on orders over $99.00 to all 48 states in the contiguous
US only. My Magic Carpet charges a $7.99 flat rate for orders under $99.00. We
do not offer free shipping to Hawaii, Alaska, or Canada.
Expedited shipping is available for all of our products. Select an expedited shipping option upon checkout and the exact shipping cost will be calculated prior to payment.

Please send an email to support@buymymagiccarpet.com
or call our Customer Service team at 888-598-9179

Once you’ve placed your order, you will receive an email confirmation. When your order has shipped, you will receive an email with a tracking number and a link to check the status of your package.

If you would like additional information about our shipping policy or rates, please contact us. We are happy to answer any questions you may have.

We currently ship to all States in the Continental USA. All available shipping territories will be listed during your checkout. If it's not listed we currently do not offer shipping to territories such as Alaska, American Samoa, District of Columbia, Guam, Hawaii, Marshall Islands, Federated States of Micronesia, and Palau.We do ship to Post Office Boxes. Please note that this may result in a change of carrier or shipping cost. We are unfortunately not able to ship to APO or FPO addresses.

The largest shipping package is 60 in L x 84 in W x 0.25 in H, 6.45lbs for a 5x7' size rug.

Our goal at My Magic Carpet is to help you design a beautiful and comfortable home. That’s why we offer a 30-day money-back guarantee for all our products.

Our products can be returned for free within 30 days of delivery for a replacement, exchange, or refund EXCEPT for international and Canada orders. Please contact our customer service team for cost.

We want you to feel confident and inspired while shopping our online store. If you receive a damaged or defective product, we will send you a replacement. If you receive your product and simply aren’t 100% happy with it, you can send it back to us for a refund.

Our return policy covers returns of products in new or “like-new” condition up to 30 days after delivery, excluding any products listed as nonrefundable at the time of purchase. Product(s) must be returned with its original, undamaged, packaging.
To receive a full refund, items MUST be returned without:
Pet dander or fur
Dirt or grass stains
Signs of wear, washing, or improper care
Damage or stains

For returns or exchanges, please email our Customer Service team at support@buymymagiccarpet.com to obtain a return form, then simply follow these instructions:

We recommend that you add support@buymymagiccarpet.com to your SAFE SENDERS list to avoid the notification getting filtered as spam/junk mail.

Repack the item(s) in the original packing material.

Complete, detach, and enclose the RETURN FORM.
Remove or cover all original shipping labels.
Address the package back to:
My Magic Carpet
2430 E. 49th Street
Vernon, CA 90058
Refunds are applied your original payment method. Credit card refunds can take up to 1-2 statement cycles to appear.

Send us a message using the form below, or by emailing support@buymymagiccarpet.com, and we'll get back to you during our standard business days: Monday - Friday. If you're messaging us regarding your order, please include your order number.

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