Care

Yes, that's part of the magic! My Magic Carpet rugs are machine-washable and lab tested for a minimum of 30 washes.
The patent pending nonslip bottom does not degrade in the washer and dryer. See care instructions for how to wash your rug in the home washer.

Machine wash separately in any conventional washer in cold water on a delicate cycle using mild detergent. You can add your favorite fabric softener to remove wrinkles if needed. Do not use bleach.

Machine dry separately on low heat or air-dry. Avoid high heat settings and remove promptly to avoid creases. Lay carpet out as soon as possible to prevent wrinkles, and do not use an iron.

For liquid spills and pet accidents, soak up the liquid using a towel as soon as you notice it.

For larger accidents, we recommend washing your rug immediately after cleaning up the accident.

The great thing about My Magic Carpet rugs is that they have an inner waterproof lining, so spills and accidents won't seep through to your floors.

No. We do not recommend using bleach when washing your rug.

Yes. We recommend turning the agitator off when vacuuming or using a medium-suction setting.

Wash your rug following our care instructions and add some fabric softener to help eliminate wrinkles. If they still won't budge, worry not: creases usually flatten out on their own in the first 24-48 hours when you lay your rug flat on the floor.

The Magic

The top is made of 100% microfiber polyester with a waterproof inner lining made of polyurethane.
The nonslip back is made of 100% polyester coating anti-slip pvc dot.

The rug is 1/4 of an inch thick. The low-pile and lightweight rug is designed to fit in the home washer and dryer. It also fits perfectly under a standard door.

No, that's part of the magic! The rug is washable and nonslip so there is no extra rug pad or nonslip parts necessary.

Yes, the patent pending nonslip bottom will not leave any markings on the hardwood floors.

Yes, but we don't recommend this. The nonslip bottom is not effective on carpet

No, that's part of the magic! My Magic Carpet rugs have a waterproof inner lining that stops liquid from seeping through to the floor.

Yes, that's part of the magic! Although My Magic Carpet rugs are made of 100% microfiber polyester, which is naturally stain-resistant, some stains set in quickly. We recommend spot treating accidents and washing your rug immediately after noticing a spill or pet accident.

Care for oil-based stains immediately to reduce the risk of permanently staining your rug.

Due to the difference of monitor colors, some rug colors may vary slightly. We try to represent all rug colors accurately. Please refer to the rug's online description for a detailed outline of the colors shown in the photo.

Shipping

We ship out in-stock items the same day if placed by 11:00 AM PST. Any orders received after 11:00 AM PST will be processed the next business day. For orders received after 11:00 AM PST between Friday and Sunday, they will be processed on Monday or the next business day thereafter if there is a national holiday. Standard shipping within the contiguous United States takes an estimated 2-5 business days from California.

Estimated delivery dates are not guaranteed. Please contact us if you have not received your order by the estimated date of delivery. Our business days are Monday through Friday excluding United States federal holidays.

We are happy to announce that My Magic Carpet now provides FREE SHIPPING on all orders!
Expedited shipping is available for all of our products. Select an expedited shipping option upon checkout and the exact shipping cost will be calculated prior to payment.

Please send an email to support@buymymagiccarpet.com
or call our Customer Service team at 888-598-9179

Once you’ve placed your order, you will receive an email confirmation. When your order has shipped, you will receive an email with a tracking number and a link to check the status of your package.

If you would like additional information about our shipping policy or rates, please contact us. We are happy to answer any questions you may have.

We currently ship to all States in the Continental USA. All available shipping territories will be listed during your checkout. If it's not listed we currently do not offer shipping to territories such as Alaska, American Samoa, District of Columbia, Guam, Hawaii, Marshall Islands, Federated States of Micronesia, and Palau.We do ship to Post Office Boxes. Please note that this may result in a change of carrier or shipping cost. We are unfortunately not able to ship to APO or FPO addresses.

Returns & Exchanges

Our goal at My Magic Carpet is to help you design a beautiful and comfortable home. That’s why we offer a 30-day money-back guarantee for all our products.

Our products can be returned for free within 30 days of delivery for a replacement, exchange, or refund.

We want you to feel confident and inspired while shopping our online store. If you receive a damaged or defective product, we will send you a replacement. If you receive your product and simply aren’t 100% happy with it, you can send it back to us for a refund.

Our return policy covers returns of products in new or “like-new” condition up to 30 days after delivery, excluding any products listed as nonrefundable at the time of purchase. Product(s) must be returned with its original, undamaged, packaging.
To receive a full refund, items MUST be returned without:
Pet dander or fur
Dirt or grass stains
Signs of wear, washing, or improper care
Damage or stains

For returns or exchanges, please email our Customer Service team at support@buymymagiccarpet.com to obtain a return form, then simply follow these instructions:

Repack the item(s) in the original packing material.

Complete, detach, and enclose the RETURN FORM.
Remove or cover all original shipping labels.
Address the package back to:
My Magic Carpet
2430 E. 49th Street
Vernon, CA 90058
Refunds are applied your original payment method. Credit card refunds can take up to 1-2 statement cycles to appear.

Help

Send us a message using the form below, or by emailing support@buymymagiccarpet.com, and we'll get back to you during our standard business days: Monday - Friday. If you're messaging us regarding your order, please include your order number.

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