FAQs

Care

Is my rug machine-washable?

What is the best way to wash and dry my rug?

How should I treat pet accidents or spills?

Can I use bleach when washing my rug?

Can I vacuum my rug?

What do I do if my rug has fold creases and doesn't lay flat when I take it out of the box?

The Magic

What is the rug made of?

How thick is the rug?

Do I need to purchase a rug pad to go underneath my rug?

Is the rug safe on hardwood floors?

Can I use my rug on carpet?

Will spills or pet-accidents seep through my rug onto the floor?

Is my rug stain-resistant?

Why does the color of my rug look slightly different then the photo online?

Shipping

How do I know when my order will arrive?

What is the cost of shipping?

How do I cancel my order?

How do I check the shipping status of my order?

Where do you ship?

How big are the packages?

Returns & Exchanges

Do you offer returns?

Help

Need more help? No problem!